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XSport Fitness (Fullerton) |
 6420 W. Fullerton Ave., Chicago
Tel: (773) 237-5730
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83 Review(s) Total
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sara says:
On Wednesday 11/4/09 11:58 AM
i had the same problem with xsport they all suck i hate it! i had to write some stupid letter to cancel my membership like wtf is this thts some bs im telling u DONT SIGN UP this place sucks!
Ali says:
On Tuesday 10/20/09 1:46 PM
In regards to my earlier post: I spoke with Kelly and it is no wonder that she is the Director of Customer service since she responded to me right away, was a pleasure to talk to and very understanding. She resolved the issues I had with the personal training program and I am again a happy Xsport customer. While I had a very negative experience with my personal trainer, I should not have implied that all trainers have unhealthy attitudes. I would recommend trying out your trainer, in addition to getting your doctors input on your weight/fitness goals before you start.
As I said before, Xsport in itself is a great gym and I love the facility and classes. I would absolutely recommend the membership in itself. Thank you to Kelly!
Ali says:
On Monday 10/19/09 4:17 PM
While I enjoy the gym itself, I strongly advise against the personal training. My experience is that the personal trainers are ill-informed and do not take your goals and expectations into consideration in their "plan for you". I am a skinny girl at 130 lbs with a 20% BMI. My trainer wanted me to lose 10 lbs and be at 16% BMI. My doctor has informed me how unhealthy these goals are. My trainer was also horrible at scheduling and I recieved very little value for my dollar. If you join they will try to sell you hard on PT, BUT DON'T BUY IT! Instead of a healthy exerience, it is demoralizing and unhealthy. I strongly recommend the classes though.
Kelly- I have seen you post here a number of times. Please call me as my complaints agaist the personal training program are numerous. I left you a message this afternoon.
Thank you, Ali
Carlos says:
On Friday 9/25/09 6:36 PM
I have a quick question. Do I need to pay with a credit card or debit card? Because I don't really have neither of the two. And yes I already have heard of the other option which is that you pay $189 for 3 months and then you have to renew it every 3 months.
Jennifer says:
On Wednesday 9/9/09 3:07 PM
In response to my earlier posting, I got in touch with Kelly Cartwright this afternoon and she resolved my issue. I am truly amazed and satisfied with the outcome and the way I was treated by Kelly. I appreciate the way this was handled and although I was considering cancelling my membership, I will continue to go to Xsport as long as the personal trainers leave me alone.
Jennifer says:
On Wednesday 9/9/09 1:55 PM
Hi Kelly,
I spoke with a customer service representative but was far from satisfied. I got off the phone feeling that there was nothing I could do. I was told that my contract would not be cancelled and that I should try to use the personal training sessions because they could do a lot of good for me. I do not want them! I never wanted them in the first place! If this matter is not resolved I going to close my bank account so that no more payments can be charged to it. Also, I called you and left a message around 12:00 pm. I refuse to believe that no exception can be made, I was given unclear information as to when I needed to cancel my contract and I want my down payment back for services that I never received. I have tried calling twice today but you didn't answer. Please call me back.
kelly cartwright says:
On Wednesday 9/9/09 1:27 PM
Hi Jennifer,
This is Kelly Cartwright, Director of Customer Service. Our records indicate that you spoke to an XSport representative and this matter was resolved to your satisfaction. Is there some misunderstanding? Please call me at 630-556-4014 to clarify.
Thank You -
Jennifer says:
On Wednesday 9/9/09 12:52 PM
I have a personal training contract that I did not want and Xsport will not cancel it. I was waiting to tan after my workout when I was approached by a trainer who told me I needed to gain 5-10 pounds of muscle and he would show me how to do it. I feel as though I was pressured by several personal trainers, including the manager, into buying a contract that was too expensive and that I DID NOT WANT. The people at Xsport are trained to sell sell sell, and it has crossed the line to become inappropriate. I am angered at the fact that I never once approached the personal training staff or showed interest in getting a personal trainer. I was minding my own business and feel that the way I was approached was extremely unprofessional. I am going to continue to fight this until I get my money back and my contract is cancelled. I also plan on cancelling my gym membership. I go there to work out and mind my own business and don't need to be bothered by people who just want to sell me something I don't need or want.
kelly.cartwright says:
On Friday 8/14/09 11:23 AM
Hi Lora:
I am the Director of Customer Service, I assure you I am at my desk, in the office, and have not hung up on any callers. Would you like to try me again at 630-556-4014. I have returned my calls for the day and have no messages from a Lora......I look forward to speaking with you so I can help you with your concerns.
Take care, and I await your call.
Kelly Cartwright Director of Customer Service 630-556-4014
Lora says:
On Friday 8/14/09 10:53 AM
Well, it turns out when you do try contacting the Director of Customer Service, she is either never in the office, or hangs up on you during a phone call. Go figure.
There are more than 10 reviews. View page:
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NOTICE: This is NOT the OFFICIAL XSport Fitness (Fullerton) website. These reviews are a forum for opinions about the venue that other Centerstage Chicago users may want to know, not to order merchandise, apply for a job, etc.
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